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home : opinions : opinions September 14, 2014


10/17/2013 6:00:00 AM
Letter: Cable ONE working to restore programs

EDITOR:

We want to take a moment to thank all of our Cable ONE customers for their patience and understanding as we continue to work through our difficult negotiations with Turner Networks in order to restore your programming to you.

As you know, last week Cable ONE announced the removal of Turner Network channels CNN, CNN en Espanol, Headline News, Turner Classic Movies, TruTV, and Boomerang from our channel line-up following the expiration of the Cable ONE/Turner Network contract in which Turner demanded a 50 percent rate increase for channels with steadily declining ratings. Shortly thereafter, Turner Network deauthorized our signals to TNT, TBS and the Cartoon Network, despite the fact that Cable ONE has a signed contract to continue carrying these channels.

Rest assured, we are continuing to work to get Turner Networks to restore TNT, TBS and Cartoon Network to our customers as quickly as possible. We are also hoping that Turner will continue negotiating with us for their other five channels.

We hate that these disputes happen, and that our customers get caught in the middle. We understand the frustration that our customers are experiencing and appreciate those that are standing with us while we continue to fight for a fair deal. As always, it is our goal to deliver shows that our customers enjoy, at a price that makes sense to their family.

Dennis Edwards

Cable ONE General Manager

Prescott




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Reader Comments

Posted: Tuesday, October 22, 2013
Article comment by: Hooty Hoo

My liberal pal is going Direct TV so he can watch his CNN and the oldie Turner flicks. Dude, watch some freaking FOOTBALL for once. The satellites have cool teaser deals, and some people I know have got them to throw stuff in that isn't offered in the ads. I may ask for the NFL Sunday ticket or something. I've had cable one for years and haven't had any problems with them, they answer the phone right away though, the tech people are excellent. You can have CNN though.

Posted: Tuesday, October 22, 2013
Article comment by: Rip Off

Overpriced and a rip off when you down grade, they charge $40.00 bucks to flick a switch.

Posted: Tuesday, October 22, 2013
Article comment by: Glenna Maddux

I watch about a fourth of channels available. I still pay for the others. Turners bundle is no different that Cableone's bundle. Not too long ago Fox was dropped and Direct TV made a killing. I expect the same will probably happen now.

Posted: Monday, October 21, 2013
Article comment by: Super Dumb

Name of the game is "bundling" so they would have us believe. Having all 3 services, tv, phone, computer, at one company is like being held hostage.

One thing goes bad...you are stuck. The supposed saving is nonsense.

I cancelled Cableone TV service for the same reasons listed in comments. Have not missed the tv at all. Get what news that I want from the internet.

The rest of the programming is worthless dribble and a plus is having some extra spendable cash each month.

How dumb do we have to be to pay for info-mmercials/reruns on a monthly basis? Super Dumb!


Posted: Sunday, October 20, 2013
Article comment by: Just got my bill

and sure nuff there was no credit or reduction in price for the continued lousy commercial programming. They should change their name to "info commercial is us." Plus I can't believe they replaced the lost channels with reruns of game shows from the 80s. Didn't watch them then and sure don't care to watch them now.

Posted: Saturday, October 19, 2013
Article comment by: Commercial One!

Cable One should change their name to "commercial one" or "repeat one". Same old programs over and over and over.

Posted: Friday, October 18, 2013
Article comment by: Calbe One Junk

You, Mr. Edwards, should be ashamed to be the General Manager to such a horribly run cable company. Channel 43 is muted most of the time, but my bill isn't. I think we should be paid to watch this crap that's put on.

Posted: Friday, October 18, 2013
Article comment by: I'm Confused

Kudos to Cable ONE for reaching out.

Mr. Edwards says C1 removed CNN, TCM, and four other channels with "steadily declining ratings" from its lineup, prompting Turner to retaliate and block TBS, TNT, and CN. What precisely does he mean by steadily declining ratings, e.g., how popular were those channels, in particular CNN and TCN, relative to C1's other offerings?

He also expresses the hope that Turner will restore TBS, TNT, and CN and "continue negotiating with us" for the other channels. But didn't he just say that C1's has decided to drop the other channels?

I'm confused and would appreciate further clarification on this site.


Posted: Friday, October 18, 2013
Article comment by: @ Direct TV

I've had Direct TV for years and never had a single issue with customer service. I've had 3 service calls (one related to a move) and every single one was fine.

A bonus with satellite t.v. - every few years call to cancel and they'll usually give you a little break on the bill to keep you. Not always - but I've gotten free sports packs or HBO at times.


Posted: Friday, October 18, 2013
Article comment by: Direct TV ?

As much as I dislike Cable One, it seems to be about the same as other cable companies. The problem is that they have no competition. Cable companies seem to have a monopoly in the area that they serve. It was the same in the city from which I moved. One cable company, take it or leave it.

I guess Direct TV is OK as long as you don't have a problem. If you have a problem, expect to have a rude experience dealing with their so called customer service.


Posted: Friday, October 18, 2013
Article comment by: problem service

We use CNN for national news and are inquiring after dish setup because poor service and poor choice seems to equal big cost. When their service doesn't work...we're asked to fix it ourselves.

Posted: Friday, October 18, 2013
Article comment by: Coyote Contraire™

@ C Pastore,
I posted a comment that very night about the majors going to black and Ch 43 being mute and, of course, no representative of CableOne bothered to post a response. If they really have any concern about how they're perceived by their customers they might consider doing so.

Since the cut to black happened at the beginning of the season premiers I've wondered if maybe there was technical sabotage by one of the other carriers. It would make sense: TeeVee's always been a filthy business.
^-,,-^


Posted: Friday, October 18, 2013
Article comment by: C Pastore

The rhetoric about Turner continues but I see no mention of why, 2 weeks ago tonight, Thursday, CableOne went black on all major networks, the week of new season premiers, about 9:03 PM (ABC, NBC, CBS, FOX) until the next day and why Channel 43 (ABC Family) has the audio muted most evenings ???

Posted: Friday, October 18, 2013
Article comment by: um okay

Someone wrote: "Disgusting programming and very expensive. Where do you come up with these programs and why so many commercials?"

Do they really think Cable One creates the programming for each channel and has anything to do with # of commercial breaks on said channels?

The ignorance of some people simply breaks my heart. I marvel at how they somehow still manage to make their way in the world.


Posted: Thursday, October 17, 2013
Article comment by: Rapidly losing patience.......

I read online a Cableone exec stating that "they had not lost a significant number of customers due to the feud with Turner Network." Jeeez! someone has their head buried deep in the sand. Believe me, you will see a significant number of your customers leaving if this continues. I am researching satellite service and will be switching if I have to in order to get the programing I want. I suggest you work a little harder to get this resolved. Note to your CEO and his commercials: You look and sound like a petulant child. You are not doing your company any good. Trust me.

Posted: Thursday, October 17, 2013
Article comment by: back pay

Would have been nice if Mr. Edwards listed how much we are paying for each cancelled program and when we will be reimbursed.

Posted: Thursday, October 17, 2013
Article comment by: back pay

Would have been nice if Mr. Edwards listed how much we are paying for each cancelled program and when we will be reimbursed.

Posted: Thursday, October 17, 2013
Article comment by: DELIVER OR CUT RATES

If you business folk at CableONE are not delivering the product, how can you continue to charge us for it?

If I went to the gas station and was charged for twice as much gas as they delivered into my tank, how long do you think they would get away with it.

You know darned well that at the end of this, our rates will INCREASE, so you are taking unearned money in advance to offset the inevitable complaints and possible class-action litigation


Posted: Thursday, October 17, 2013
Article comment by: me again

I don't miss any of the channels that have been dropped. I've been a CableOne customer for 14 years and have nothing but praise.

I do miss the cartoon network!


Posted: Thursday, October 17, 2013
Article comment by: Disgusted in PV

As others have noted, Mr. Williams letter is the most personalized response to date. "Contact Us" on the Cableone website resulted in a referral to their Facebook page. Yikes! Please Cableone, read these posts and do something positive to get back CNN and the other TBC channels. I don't want to switch, but unless I see some positive action on your part, I will.

Posted: Thursday, October 17, 2013
Article comment by: Digusted Customer

I tried to switch to Direct, however they are so arrogant at this time I cancelled my order. I took off work to meet the installer, however upon arrival he did not have the proper equipment. He then informed me I was to get back in line for an appointment. 10 days later. Explanation, we have so many new customers in Prescott we are too busy. Order cancelled.

Posted: Thursday, October 17, 2013
Article comment by: Dear Mr. Edwards

Better do whatever you can, and do it quickly. Before you lose the rest of your dwindling customer base. Ninety percent of the channels you offer are unadulterated crap, and never watched by anyone. But you charge s for them. Dump them! And get back the few decent ones you lost. You really are in a pickle!

Posted: Thursday, October 17, 2013
Article comment by: No cable tv

I'm a Cable One customer, but for Internet access only. They do provide the fastest speed and most reliability in the area for broadband connections.

However, I went to a satellite tv based provider years ago and never looked back. Better channels, better prices, and better service.


Posted: Thursday, October 17, 2013
Article comment by: a response

it would be nice if someone from c1 would answer some questions instead of sorry, we're working on it, not our fault, etc. after checking it seems c1 signed a contract w/national cable television cooperative, not turner as they have stated. check their facebook page and it shows a lot about how they treat customers. nobody has received any adjustment on their bill. the only response they ever post is it's coming on an upcoming bill, while people are still being billed full price. starting to seem like a very shady co.

Posted: Thursday, October 17, 2013
Article comment by: @MR. EDWARDS

I think CableOne is the worst cable company ever, and I've lived in many states. Disgusting programming and very expensive. Where do you come up with these programs and why so many commercials?


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